Delivery Information
All orders will be processed ASAP.
When you receive a dispatched e-mail from us your order is on its way.
If we are not able to dispatch your order within 2-3 days we will notify you accordingly by e-mail.
We send parcels 'Royal Mail Signed For' which is a track and trace service.
We charge a fixed price of £3.95 on orders under £50, orders above £50 are sent FREE.
This applies to orders received within the UK only.
Frequently Asked Questions
What's your jewellery made from?
Fashion jewellery is made from a copper based metal which is then silver and gold colour spray finished. It is all nickel free and hypoallergenic.
Silver jewellery is made from 925 sterling silver. Any item of jewellery weighing above 7.78 grams is described as 'hallmarked 925 silver'. Any item below this threshold is described as 'exempt by weight'.
Please visit our hallmarking page or visit - https://theassayoffice.co.uk/ for more information.
How long will my items take to arrive?
As soon as we receive your order it will be processed.
If items are in stock they will be despatched within 2-3 working days.
We send all orders 1st class 'Signed For' delivery with Royal Mail to ensure we can track and trace your item.
During exhibitions it may take 3-6 days to despatch your order but we will notify you accordingly.
How do I return my item?
If you need to return an item you have 14 days as per our 'Returns Policy'.
Items need to returned in the condition in which they were sold unless faulty.
We cannot accept returns on earrings due to health and hygiene regulations.
Please send returns to - Burbi 45 Leicester Road, Ravenstone Leicestershire LE67 2AR.
Where can I see your products?
We exhibit at a variety of events throughout the UK in locations such as exhibition centres and halls, shopping villages and marquees.
Visit our 'Calendar of Events' page for more information about a show near you.
How do I measure my ring size?
A change in temperature can make rings feel either; too tight, or too loose. Its always best to measure your fingers when you feel a normal/average temperature.
Ring sizes may also vary depending upon the style of ring (e.g. engagement ring or spinning ring). A slightly larger size is usually required for wider bands.
Please see our 'Ring Sizing' charts for more information.
How long are your necklaces?
We offer a variety of necklaces in different lengths.
Most fashion necklaces come with extensions allowing you to adjust the length between 18-22 inches. Long necklaces are approximately 26-30 inches.
Full measurement details are available within product descriptions.
How do I contact you?
You can contact us in a variety of ways; telephone, e-mail, social media and post.
See our 'Contact Us' page for further information.
How can I pay for my items?
We accept all major credit and debit cards securely via PayPal and Shopify. You will be given the opportunity to select your preferred payment method at the checkout.
Is my personal information secure?
YES - Please read our 'Privacy Statement' for more information. Or visit the government website - https://www.cyberaware.gov.uk/ for more information.
