Banbury Heavy Ball Bracelet

Frequently Asked Questions

What is your jewellery made from? Our silver jewellery is made from 925 sterling silver. Any item of jewellery weighing above 7.78 grams is described as 'hallmarked 925 silver', any item below this threshold is described as 'exempt by weight'. We also use copper, brass, and gold plating on some items. Please visit https://theassayoffice.co.uk/ for more information.

How long will my items take to arrive? As soon as we receive your order it will be processed. Items will usually be despatched within 1-5 working days. All orders are posted 1st class tracked with Royal Mail and other couriers. During exhibitions it may take a bit longer to despatch your order, we will notify you ASAP. There may also be times when we have to make something specially for you which can take longer.

How do I return my item? If you need to return an item, you have 7 days as per our 'Returns Policy'. Returns must be in the condition in which they were sold unless they were faulty. We cannot accept returns on earrings due to health and hygiene regulations. Please send returns to - Burbi 45 Leicester Road, Ravenstone Leicestershire LE67 2AR.

Where can I see your products? We offer a selection of jewellery online but we also exhibit at a variety of events throughout the UK, examples include Crufts, BBC Gardeners World, RHS Flower Shows and International Horse Shows.

How do I measure my ring size? We can send you a ring sizer in the post if you need some help.

How long are your necklaces? We offer a variety of necklaces at standard lengths; the most popular size is an 18", but we do offer alternative sizes. Please ask.

How do I contact you? You can contact us in a variety of ways, social media, telephone, or e-mail.  See our 'Contact Us' page for further information. We are a small family business and we may be busy working at an event, we will respond to you ASAP - thank you for your understanding.

How can I pay for my items? We accept all major credit and debit cards securely via PayPal and Shopify. Please select your preferred way to pay at the checkout. We can also send you secure payment links for bespoke items not available online.

Is my personal information secure? Please read our 'Privacy Statement' for more information. Or visit the government website - https://www.cyberaware.gov.uk/ for more information.

If in doubt, we can send you a plastic ring sizer in the post for £1. Please contact us if you have any questions.