Frequently Asked Questions
What materials is Burbi jewellery made from?
Our collection includes 925 sterling silver, designs combining silver with copper or brass, and a made-to-order 9ct gold collection. Some designs feature gold-plated details. Please check the individual product description for the materials used in your chosen piece.
Is your jewellery handmade?
Our collection brings together individually handmade designs and cast pieces that are finished and polished by hand. The process varies between designs, so not every piece is made in the same way. If you’d like to know more about a particular piece, please ask us.
Is your silver jewellery hallmarked?
Please check the individual product description for hallmarking information. If you would like help understanding the marks on your Burbi jewellery, or have a question about a particular design, we’re happy to help.
How do I find my ring size?
Our Ring Sizing Guide is a good place to start. We can also send you a ring sizer in the post. If you are choosing a wider ring or a spinning ring, please contact us for advice, as the width of the band can affect how it feels on your finger.
How do I choose the right bangle size?
A solid bangle needs to pass over the widest part of your hand, not just fit around your wrist. Check the measurements and sizing information on the product page. If you already have a bangle that fits comfortably, its inside diameter can be a useful comparison.
Can a ring or bangle be made in a different size?
Please contact us with the name of the design and the size you need. We’ll let you know whether an alternative size is possible, along with any additional cost and making time, before you order.
Can I choose a different necklace length?
Please check the product description for the necklace or chain length supplied. If you would prefer a different length, contact us before ordering and we’ll confirm the available options and any difference in price.
What is a spinning ring, and how should it fit?
A spinning ring has one or more outer bands that turn around the main band. It should sit comfortably on your finger without feeling tight, while being secure enough not to slip off easily. As these designs can have wider bands, please ask us for sizing advice if you’re unsure.
How should I clean and care for my jewellery?
Gently wipe your jewellery with a soft cloth after wearing it, and store pieces separately in a dry place. Avoid contact with perfume, cleaning products and other chemicals. Follow any product-specific care instructions, particularly for plated finishes or mixed-metal designs, and ask us before using a jewellery cleaner if you’re unsure.
Why has my silver tarnished, and can its shine be restored?
Sterling silver can naturally darken over time through exposure to air, moisture and everyday products. This is known as tarnish. A silver-polishing cloth can help restore the shine of plain silver, but plated or deliberately darkened details need different care. Please ask us if you’re unsure which method is suitable for your piece.
Can I wear my jewellery in the shower, swimming or while exercising?
We recommend removing your jewellery before showering, swimming or exercising. This helps protect it from chemicals, perspiration, knocks and snagging, and is especially important for plated finishes.
How do I care for jewellery that combines silver with copper or brass?
Different metals can change colour at different rates, developing a natural patina with wear. Gently wipe your piece after wearing it and keep it dry when stored. Avoid chemical dips or abrasive cleaning unless we have confirmed they are suitable for that particular design.
Can you make a bespoke piece or adapt an existing design?
We welcome enquiries about bespoke jewellery and possible adaptations to our designs. Please contact us with your ideas, any sizing requirements and when you need the piece. We’ll discuss what is possible and confirm the details before you commit to an order.
How long does made-to-order jewellery take?
Please follow the making timeframe shown on the individual product page. For our made-to-order 9ct gold collection, allow 2–3 weeks for making and independent hallmarking. Postal delivery time is additional. If you are buying for a particular date, please contact us before ordering.
Does my jewellery come in gift packaging?
Your jewellery is presented in either a white leatherette box or a natural hessian-style drawstring pouch, with Burbi’s signature teal tissue paper and a Burbi business card. The pouch can also be used to store your jewellery. If you have a particular packaging request, please contact us before ordering.
Can I include a personalised message with my gift?
Yes, we offer a personalised message card for £2 to add a thoughtful finishing touch to your gift.
Can you help with a repair?
If your Burbi jewellery needs attention, please contact us with a description of the problem and clear photographs. We can discuss the piece with you and advise on the next step. Please contact us before posting anything back.
Where can I see and try on your jewellery in person?
You can find Burbi at selected events throughout the year, including flower shows, horse trials, craft fairs and Christmas markets. Visit our Events page for upcoming dates. If you hope to try a particular design, contact us beforehand so we can confirm whether we expect to have it with us.
How long will my items take to arrive?
In-stock jewellery is dispatched within 1–2 working days. Dispatch time is separate from postal delivery time. We send UK jewellery orders using Royal Mail with tracking and will notify you as soon as possible if there is any delay.
Made-to-order jewellery follows the making timeframe shown on its product page. For our made-to-order 9ct gold collection, please allow 2–3 weeks for making and independent hallmarking. Postal delivery time is additional.
How much does delivery cost?
UK delivery is £4.95, with free UK delivery on orders of £100 or more. See our Delivery Information for full details.
Do you use Royal Mail Special Delivery?
Yes. We choose the Royal Mail service according to the value of the parcel and use Royal Mail Special Delivery for higher-value parcels for insurance. Where we choose Special Delivery, Burbi covers the additional cost; your delivery charge remains £4.95, or free on orders of £100 or more.
If you need your jewellery urgently or would like to request Special Delivery, please contact us before ordering so we can confirm what is possible, the likely timing and any additional charge.
How do I return an item?
If you need to return an item, you have 14 days as per our Returns Policy. Returns must be in the condition in which they were sold, unless they were faulty. Please note we cannot accept returns on earrings due to health and hygiene regulations.
Please send returns to:
Burbi, 45 Leicester Road, Ravenstone, Leicestershire, LE67 2AR
How do I contact you?
You can contact us via social media, telephone, or email. See our Contact Us page for full details.
You can also use the chat bubble on our website for quick help with common questions. If your enquiry needs a personal reply, please contact us directly. We’re a small family business and may be busy making jewellery or attending an event, so we may not reply straight away.
How can I pay for my items?
We accept all major credit and debit cards securely via PayPal and Shopify. Please select your preferred payment method at checkout. We can also send secure payment links for bespoke items not available online.
Is my personal information secure?
For information about how we collect, use and protect your personal information, please read our Privacy Statement.
