Returns & Refunds
Our Returns Policy
We want you to love your Burbi jewellery. If for any reason you're not completely happy with your purchase, we're here to help.
How to Return an Item
You have 14 days from the date you receive your order to return an item. To be eligible for a return, your item must be unused, in its original condition, and in its original packaging.
To start a return, please contact us with your order details and reason for return and we'll guide you through the process.
Return Postage
Return postage costs depend on the reason for the return:
- Faulty or incorrect items: We will cover the cost of return postage and arrange a prepaid label for you.
- Change of mind: The customer is responsible for the cost of return postage. We recommend using a tracked service as we cannot be held responsible for items lost in transit.
Refunds
Once we receive and inspect your returned item, we'll be in touch to let you know whether your return has been approved. If approved, your refund will be processed to your original payment method or as store credit — whichever you prefer. Please allow a few business days for the refund to appear.
Bespoke & Personalised Items
Please note that bespoke and personalised items cannot be returned or refunded unless they are faulty. As these pieces are made especially for you, we are unable to accept returns on custom orders. If you have any concerns about a bespoke piece, please don't hesitate to get in touch and we'll do our best to help.
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within 14 days of receipt with a description and photo of the issue. We will arrange a replacement or full refund as quickly as possible.
Get in Touch
If you have any questions about your return, please contact us and we'll be happy to help.