Returns & Refunds
Our Returns Policy
We want you to love your Burbi jewellery. If for any reason you're not completely happy with your purchase, we're here to help.
How to Return an Item
You have 14 days from the date you receive your order to request a return. To be eligible, your item must be:
- Unused and unworn
- In its original, undamaged condition
- In its original packaging
All returns are subject to inspection upon receipt. We reserve the right to decline a return if the item shows signs of wear, damage, or tampering after delivery. To start a return, please contact us with your order details and reason for return.
Return Postage
- Faulty or incorrect items: We will cover return postage and provide a prepaid label.
- Change of mind: Return postage is the customer's responsibility. We recommend a tracked service, as we cannot be held responsible for items lost in transit.
Refunds & Exchanges
Once we receive and inspect your returned item, we'll confirm whether your return has been approved. If approved, we'll offer a refund to your original payment method or store credit — whichever you prefer. Please allow a few business days for the refund to appear. Items that do not meet our return conditions will not be eligible for a refund or exchange.
Bespoke & Personalised Items
Bespoke and personalised items cannot be returned or refunded unless they arrive faulty. As these pieces are made especially for you, we are unable to accept returns on custom orders. If you have any concerns, please get in touch and we'll do our best to help.
Damaged or Faulty Items
If your item arrives damaged or faulty due to a manufacturing defect or transit issue, please contact us within 14 days of receipt with a description and photos. We will arrange a replacement or full refund as quickly as possible. Please note: damage caused after delivery does not qualify as a fault and will not be eligible for a return under this policy.
Get in Touch
If you have any questions about your return, please contact us and we'll be happy to help.